services
According to CANON MIDDLE EAST Terms & Conditions
Warranty
Canon products are manufactured to the highest possible standards and are renowned for their quality and reliability. Canon products – when properly used – will render excellent performance; Users should read the User Guide and any other literature supplied with the product carefully; your product is covered by warranty which ensures these standards are met.
Terms & Conditions
- Canon warrants that, during the Warranty Period, the Product will, with normal use and service, be free from faulty parts, manufacture or workmanship.
- All projector Products (excluding projector lamps) and standard Canon accessories is 36 months from the date of purchase;
- Non-Image Stabiliser binoculars is 60 months from date of purchase;
- Projector lamps, is 90 days from the date of purchase; and
- All other Products and their standard Canon accessories is 12 months from the date of purchase The Customer must provide the original proof of purchase which demonstrates compliance with the above conditions to receive any services under this warranty
- This warranty only applies where a defect has arisen, wholly or substantially, as a result of faulty manufacture, parts or workmanship during the Warranty Period.
- The warranty does not apply where damage is caused by other factors, including without limitation:
- Normal wear and tear;
- Abuse, mishandling, accident or failure to follow operating instructions;
- Leaking batteries, exposure to liquid or infiltration of foreign particles;
- Servicing or modification of the Product other than by Canon, their authorised service agents or, where applicable, another member of the Canon Camera International Service Network;
- Use of the Product with unsuitable ink or toner
- Use of the Product with other accessories, attachments, product supplies, parts or devices (including batteries, tapes/cards, lenses and flash attachments) that do not conform to Canon Inc specifications; or
- Shipment or other transit.
- This warranty does not cover:
- Any loss or consequential damage incurred while the Product is being repaired.
- The replacement of any consumables such as print heads, drums, lamps, film, ink and toner cartridges and paper;
- Rubber rollers in scanners;
- Software included with scanners;
- Repair or replacement of any Product damaged during transit to or from Canon; or
- This warranty is to be read together with any benefits that Canon may provide to a consumer under statute.
- This clause relates to goods supplied in Australia only: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
- You have rights and benefits under the consumer laws in your jurisdiction. Without detracting from these rights or benefits, Canon excludes all liability in respect of the Product for any other loss which is not reasonably foreseeable from a failure of this Product, which may include liability for negligence, loss of tape/card, loss of images, loss of expenditure associated with the Product and loss of enjoyment.
- Instructions for making a warranty claim are included in the enclosed materials. If the warranty claim is not accepted:
- Canon will inform the Customer;
- If requested to do so by the Customer, Canon will repair the Product provided you pay the usual charges for such repair; and
- If applicable the Customer will be responsible for all costs associated with collection of the Product from Canon.
MAKING A WARRANTY CLAIM – RETURN TO CANON FOR REPAIR
The process for a warranty claim is as follows:
- You must inform Canon or a Canon Authorised Service Provider as soon as the warranty claim arises and provide a written description of the fault;
- You must send to Canon or a Canon Authorised Service Provider your original proof of purchase and your written description of the fault (including image samples and any other relevant material); and
- Subject to the applicable consumer laws in your jurisdiction, you must pay for all packing, freight and insurance costs for transit of the Product to Canon. If the warranty claim is accepted Canon will, subject to the applicable consumer laws in your jurisdiction, at its cost:
- Repair or replace any faulty parts or rectify any faulty workmanship; and
- Return the Product to you.
DOCUMENT SCANNERS*, FAXES** AND MICROGRAPHICS
The process for a warranty claim is as follows:
- you must inform Canon or a Canon Authorized Service Provider as soon as the warranty claim arises and provide a written description of the fault; and
- you must provide to Canon or a Canon Authorized Service Provider your original proof of purchase and your written description of the fault (including image samples and any other relevant material). If the warranty claim is accepted Canon will, at its cost, repair or replace any faulty parts or rectify any faulty workmanship. Where the Product is located:
- Within a 50km radius of a Canon Direct Service Centre:
- Warranty repairs will be carried out on-site by Canon or Canon authorised service agents; and
- Canon will use its best endeavours to carry out such repairs by the end of the day after Canon receives notice of the Warranty claim (except that this period shall not include weekends or public holidays).
- Outside a 50km radius a fee will be charged for provision of on site warranty services. SCANNER
